Shipping & Returns

"Superior Service - That's our Policy!"

You decide the best way to order and we'll process your order as quickly as possible.

On-Line: XtremeFabrications.com is open 7 days a week, 24 hours a day.

Phone: 615.274.9771 (US) - Monday - Friday 9 a.m. to 5 p.m. (CST)

Mail: Xtreme Performance Services, 201 Clearidge Drive, Rockvale, TN 37153

Shipping: We make every effort to ship orders of in-stock item on the same or next day after receiving your cleared payment. You will receive an e-mail notification when your order has been shipped.

Shipment Carriers: We ship most orders using UPS, FedEx and U.S. Postal Service.

Transit Time:

 
 

Special Orders & Custom Builds: Orders of specialty items, custom builds and other out-of-stock items vary by product and will be quoted at the time of order. Requests for Next Day Air, or other express service including Saturday deliveries will be confirmed at the time of order.

Drop Shipping: Some items may be drop-shipped directly from another warehouse of a manufacturer or supplier. These shipments may take additional processing and delivery time. You will receive an e-mail notification when your order has been shipped.

Rebuild Cores: Some products and services require you to send us your core item to be rebuilt and/or modified. After placing your order online, ship your core to our address as listed on the Contact Us page. Please be sure to include your name, order number and phone number so we can associate the core with your order. We will contact you by phone or e-mail after receiving your core.

Oversize Shipments: Large or heavy items, such as engines and transmissions, are usually shipped via LTL (Less-than Truck Load) freight carriers and may be subject to additional processing time and cost. We will contact you by phone to arrange these shipments. Customer shipment tracking service may not be available with LTL freight shipments.

Returns & Cancellations:  All sales are final.  No returns or cancellations.

Shipment Damages & Order Issues: If your package is damaged or missing items upon delivery, you must file a claim with the shipping carrier and notify Xtreme Fabrications via e-mail within 24 hours. Be sure to photograph and document the issues, refuse delivery and return to sender so we can claim the damage with the shipping carrier and replace your items. It is necessary to save any and all packaging materials and contents and make them available for inspection by the shipping carrier. Items damaged or lost in shipment will be replaced at the end of the claim process, which is typically 8-16 days.

Refused deliveries:
All refused deliveries and undeliverable orders of in-stock shelf items will be subject to a 35% restocking fee.  All refused deliveries and undeliverable orders of custom built-to-order items such as manifolds and transmission rebuilds, will be subject to a 90% restocking fee.  Refused deliveries of custom built-to-order items such as manifolds and transmission rebuilds will be considered abandoned and discarded.  All sales are final and non-returnable/non-refundable.

Manifolds: All turbo exhaust manifolds & headers are built-to-order to your specifications after we receive your order.  Build time is typically 4-6 weeks, but may take as long as 16 weeks. Because we procure the parts and start building your manifold immediately upon you placing your order, all sales are final and refunds are not available after placing your order. No returns or refunds due to fitment. Fitment on your car is not guaranteed. Please ask us for physical dimensions of manifold before placing your order.

Transmissions: AlltTransmissions are built-to-order to your specifications after we receive your order.  Build time is typically 4-6 weeks, but may take as long as 16 weeks. Because we procure the parts and start building your transmission components immediately upon you placing your order, all sales are final and refunds are not available after placing your order.  If your core is not received within 14 days, or if your core is unusable, your completed internal parts will be shipped.


Users and purchasers also agree to the Terms & Conditions Of Use as outlined on the Conditions Of Use page.


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Xtreme Performance Services 201 Clearidge Drive Rockvale, TN 37153 Phone: 615-274-9771
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